CNI Merchandising

Welcome to CNI Merchandising, your full-service merchandising partner.

CNI Merchandising provides tailored solutions for select high-profile clients seeking  a 1-stop shop to handle everything necessary to be successful with their online merchandising operations.

We offer turnkey solutions for those who are passionate about their brands and want a dedicated workforce that will focus on their objectives.

On the cutting edge of technology, manufacturing and logistics operations CNI is focused on quality with a constant eye on the bottom line.

We work tirelessly to allocate resources in the most efficient way possible to insure that the highest yields are derived from the sale of each product while at the same time maintaining a constant focus on the quality of our products and customer service.

CNI offers full-service creative and interactive services specialized in creating innovative design concepts. Working with our team of illustrators and designers, your brand will receive the full attention that it deserves. Your ideas, along with our guidance, will create an end result that you can be proud of.

CNI offers both domestic and international production and pride ourselves on ensuring our product quality exceeds expectations. We have the ability to manufacture a wide array of products to meet your brand needs. We offer:

• Silk Screening
• Embroidery
• Heat Transfer
• 1-off (Direct-to-Garment) Printing
• Full Size Wall Decals
• Custom Products

The complex and extended supply chains of businesses often have extensive webs of suppliers, warehouses, and distributors. Accuracy of on-hand inventory at all points of the supply chain is critical because not having the right parts or product mix in the right place can mean lost sales.

An often overlooked aspect of running a successful online venture is the ability to seamlessly scale your efforts. Insuring that you have your raw materials where you need them, when you need them, and the finished product where it needs to be, when it needs to be there, in order to fulfill orders to meet customer commitments is imperative to a smooth running and profitable operation. At CNI we specialize in supply-chain and logistics management and have a focused operations team that insures success.

CNI is above the rest at managing online businesses of apparel, accessories, and entertainment brands globally. Our platform is customizable to fit your product offerings and brand identity. The platform is continuously upgraded and the flexible and adaptable as your business grows. Our IT professionals can work with existing data sets and integrate other solutions. In essence, we build, manage and grow your online ecommerce presence.

You can have the greatest store in the world but you won’t sell your product if noone knows about it. We are experts in online marketing strategy and can get eyes looking at your site and converting to sales.

CNI’s focused marketing team uses detailed web analytics to gain a deep understanding of who your customers are. We survey site traffic, click-through and conversions to help increase website effectiveness. SEO (Search Engine Optimization), pay-per-click advertising, online media placement, social marketing and targeted personalized email campaigns are among the many ways we can translate knowledge of your customers’ online behaviors into real marketing value.

In addition to order handling and dealing with credit card transactions, CNI also addresses the key issues of fraud, loss prevention and chargebacks. We provide a human layer for fraud management to insure the lowest possible loss rates. We perform numerous fraud checks to determine common patterns, and have the ability to lock out specific addresses, credit card numbers, and IP addresses.

The CNI fulfillment center is carefully designed to efficiently pick, pack and ship orders to your customers. From our centralized facility stores all on-hand merchandise and ships per our daily batches. We handle all order picking, shipping, returns, and exchanges. Our fulfillment and shipping system allows you to reach and ship worldwide and we assure that every order arrives on time and in perfect condition.

We understand the importance of the experience customers have with your brand. We provide telephone, email and live chat support representing your brand through a white-label experience for your customers. Our customer care professionals consistently go above and beyond to offer personalized, branded care to all customers to help retain and grow your customer base.

Part of offering good customer service is effective handling of customer returns – you want to make your customers happy and you also want to make sure that you aren’t experiencing a high loss as a result – we help you strike that balance. We have trained professionals check the returned merchandise and we handle all of the related processes required to restock that item and adjust inventory and apply store credit.